Waiting Time

The Waiting Time metric helps teams understand how long work is being held up in non-active states. These are periods where tasks are not actively progressing, such as when they are waiting for review, approval, clarification, or deployment.

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What It Measures

Waiting Time tracks how long tasks spend in statuses that are considered inactive or paused. This includes, but is not limited to:

• Blocked
• In Review
• Waiting for QA
• Ready for Release

You can configure which statuses are considered “waiting” during your workspace setup. Or contacting support.

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How It’s Calculated

For each task:

• Add up the time spent in one or more waiting statuses.
• The result is either shown as a total per task or averaged across a group (e.g., by user, sprint, or project).

Formula:
[Sum of Waiting Status Time] per task or group

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Why It Matters

• Identifies Process Bottlenecks: Excessive waiting time may signal delays in handoffs, reviews, or approvals.
• Improves Flow Efficiency: Reducing waiting time helps increase delivery speed.
• Supports Root Cause Analysis: Combined with cycle time and WIP age, it helps diagnose workflow friction.